moyermarine.com
- Thread starter Saverio
- Start date
paul culver
Member III
I haven't ordered a lot from them but never had a problem when I did. They are the ultimate authority for all things Atomic 4 and they even talk to you on the phone.
Is there a way to track the delivery on-line? Normally a vendor sends me an email showing the tracking number that I can click on and follow the progress of the package.
Hmmm..... a few years ago I bought some small parts from a UK chandler, and I recall that the tracking worked, and it only took 5 days to arrive in Portland OR, from the UK. (I surmised that it must have arrived in the daily flight of one or more 747 cargo jets that comes in from all over the world. I moor almost beneath the glide path for PDX, and we can watch planes all the time...
)
Usually the vendor has a tracking number/code, and that usually points to a way to click on the tracking site for the actual delivery company, like FedX or UPS. I hope that your package gets to you soon.
Alan Gomes
Sustaining Partner
Moyer Marine is highly reputable and honest.
Pete the Cat
Member III
Problems I have had with foreign delivery of parts has almost always been customs. The way cruisers avoid this is to have a friend going through with enough documentation (fill out form of the yacht name, country of registry and current location) that the parts are for a "yacht in transit" as this is covered under international law and generally escapes duties and customs delays. FWIW. Probably not your situation but for those who cruise.......
gareth harris
Sustaining Member
I do a fair bit on international shipping, and it is quite possible that the items are sitting in Italian customs waiting for an import fee to be paid, but the shipping company has not bothered to tell the recipient, something I have encountered more than once (although not in Italy).
The other option is to see if there is insurance on the shipping, since if it is tracked and has not been delivered then it would be possible to make a claim.
Gareth
Freyja E35 #241 1972
The other option is to see if there is insurance on the shipping, since if it is tracked and has not been delivered then it would be possible to make a claim.
Gareth
Freyja E35 #241 1972
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gareth harris
Sustaining Member
I dropped off my A4 at Moyer a number of years ago, but before the job was done I was called up for two years of active duty. When I returned I contacted Moyer repeatedly and each time was told that my case would be investigated, but never heard anything further. I am still out of pocket by a four figure sum.
Saverio
Member III
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tenders
Innocent Bystander
Having ordered a plethora of Vespa parts from Italy and other European countries over the past several years I can confirm that customs is very often the source of inexplicable delays, often well in excess of the month that seems to be the case here.
I have also been a Moyer customer for 20+ years and have been very well-cared-for via online orders and telephone conversations with Don himself and Stephen, his son-in-law, who I believe has been running the parts business day-to-day for some time.
If Moyer has provided some degree of tracking through 28 April it would seem that there is no reason to be blaming or accusing them for a situation with a simpler and more obvious explanation. There also seems to be no point to airing further issues about your experience with a vendor here when that vendor has a website, a forum, a phone number, and an email address to more directly pursue the issue.
Gareth…I don’t know what to say about your case. How long ago was this and have you ever followed up with Stephen? Don had a long career in the Air Force before adopting the A4 as his pet project and I would expect there to be quite a bit of familiarity with active duty activation.
I have also been a Moyer customer for 20+ years and have been very well-cared-for via online orders and telephone conversations with Don himself and Stephen, his son-in-law, who I believe has been running the parts business day-to-day for some time.
If Moyer has provided some degree of tracking through 28 April it would seem that there is no reason to be blaming or accusing them for a situation with a simpler and more obvious explanation. There also seems to be no point to airing further issues about your experience with a vendor here when that vendor has a website, a forum, a phone number, and an email address to more directly pursue the issue.
Gareth…I don’t know what to say about your case. How long ago was this and have you ever followed up with Stephen? Don had a long career in the Air Force before adopting the A4 as his pet project and I would expect there to be quite a bit of familiarity with active duty activation.
Parrothead
Member III
My experience with Moyer Marine over the past 18 years mirrors Tenders.
Saverio
Member III
inviate 4 mail, ho chiesto foto della prova di spedizione, nessuna risposta, per fortuna non ho comprato altre cose molto costose!! ormai la spedizione è già stata segnalata mancante, ordinerò con Ebay, servono 4 viti + guarnizione pompa acqua mare oberdorfer.!!!
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Parrothead
Member III
After reading your posts it's clear to me you're done with Moyer Marine so my best advice is find another source. Italy would be a good place to start to avoid international shipping then broaden the search until you find what you're looking for.
gareth harris
Sustaining Member
When I got my orders I spoke to Don who told me that he would sell the engine and give me the money.
When I asked him about the money after my return more than two years later, twice, he had no memory of it, and said that he would look into it and get back to me, but didn't, twice. My disabilities prevented me from taking legal action.
Solarken
Member II
Can anyone translate???
Per Google Translate: "Just to let you know: We have received your order no. 23-13903 and is now being processed: "
_________
At some point in time, like perhaps about now, a person might file a complaint with their credit card company and "dispute" the charges, and then their account would be credited. I have done this once in a decade... and it was kind of like the "the final option" but it worked for me.
I had kept copies of my communications/emails with the vendor and noted their lack of any response.
_________
At some point in time, like perhaps about now, a person might file a complaint with their credit card company and "dispute" the charges, and then their account would be credited. I have done this once in a decade... and it was kind of like the "the final option" but it worked for me.
I had kept copies of my communications/emails with the vendor and noted their lack of any response.
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