Sailrite new Website

[Christian Williams]

My account, many years old, was not transferred to the new site. I had to register as a new user. So, no more purchase history (I have asked them if they can relink it, as Defender eventually did.) This is one of the irritations of purchasing on line, where apparently histories can't be easily migrated when site software becomes obsolete.

Sunbrella at Sailrite was $38 a yard. I was able to order the same fabric from Kinder Industries at $32 a yard. Shipping about the same. My default loyalty to Sailrite was lost along with my purchase history.

 

[KS Dave]

Yes, I got into this with them back in May when they made the conversion. Like you, I asked and I was assured it was "not possible" for them transfer or link the history. I thought it was more likely they didn't want to pay for the developers to do the extra work, but we'll never know.

Upon request, they were able to give me a report of all my purchase history which included SKU at time of purchase, description, quantity, price at time of purchase, and date last purchased. They were also able to give a report of what was in my cart and wish list. Not as helpful as having it in the site, but was workable for the 40 or so SKUs I had purchased over the years.

Good to know about Kinder. The next time I need canvas, I'm going to likely get it from SewKnot.com as they carry the color that matches my other canvas (Sailrite has started to prefer Sattler).