Hello All,
I removed the traveler on my E38 and sent it to Garhauer, IIRC, 9.5 weeks ago to have them make me a new one. The original lead time quoted to me should have had the traveler back in my hand the first week of April. Since that date has come and gone I have repeatedly been told that the traveler will ship at the end of the week. Weeks pass and no traveler. Three weeks ago Guido stated that there had been a problem in manufacturing and it was delayed. Fine I said, I understand it happens. When I spoke to him on 4/24 he assured me it would ship and I would have it by Friday. I called Friday and was told the traveler was out for anodizing and would ship that afternoon or Saturday 4/28, he would ship 3 day and I would have it by today. I call again today and supposedly the traveler had finally made it to the shipping dept. and will go out tomorrow so with 3 day it would be here on 5/7. I told them I need the traveler this weekend and ship it 2 day. No problem I was told. If I don't have the traveler in my hands by Saturday I am canceling the order and then calling the CC company to stop any charges from Garhauer. I could understand if they had given me a realistic lead time but I feel I have been lied to. Repeatedly. And I don't like it. I love their product but the crap I have to go through is not worth it. I should have gone with a local shop and Harken or Schaefer product. Even if they come through thats the last order I place with them. As of Monday I have to move to my mooring or I have to start paying for the slip I am in. Garhauers inability to keep their word is now going to start costing me more money. Sorry, had to vent, rant off. RT
I removed the traveler on my E38 and sent it to Garhauer, IIRC, 9.5 weeks ago to have them make me a new one. The original lead time quoted to me should have had the traveler back in my hand the first week of April. Since that date has come and gone I have repeatedly been told that the traveler will ship at the end of the week. Weeks pass and no traveler. Three weeks ago Guido stated that there had been a problem in manufacturing and it was delayed. Fine I said, I understand it happens. When I spoke to him on 4/24 he assured me it would ship and I would have it by Friday. I called Friday and was told the traveler was out for anodizing and would ship that afternoon or Saturday 4/28, he would ship 3 day and I would have it by today. I call again today and supposedly the traveler had finally made it to the shipping dept. and will go out tomorrow so with 3 day it would be here on 5/7. I told them I need the traveler this weekend and ship it 2 day. No problem I was told. If I don't have the traveler in my hands by Saturday I am canceling the order and then calling the CC company to stop any charges from Garhauer. I could understand if they had given me a realistic lead time but I feel I have been lied to. Repeatedly. And I don't like it. I love their product but the crap I have to go through is not worth it. I should have gone with a local shop and Harken or Schaefer product. Even if they come through thats the last order I place with them. As of Monday I have to move to my mooring or I have to start paying for the slip I am in. Garhauers inability to keep their word is now going to start costing me more money. Sorry, had to vent, rant off. RT
Last edited: