DanaSurfer
Member I
Hi, here is my story of buying a new code zero type sail formy E29: I hope it will help others to avoid mistakes I made:1. I ordered a new sail from Peak Sails North America, withthe detailed design discussions over the phone. After I fully prepaid the ordervia PayPal, as per vendor’s instruction, the vendor did not deliver the sail intime and stopped answering my emails and calls.2. After I filed the complaint with PayPal, I received somesail, w/o any specs and with the price just a fraction of the price I ordered.Finally, PayPal reimbursed the difference to me.3. The sail luff was too long, it was impossible to hoist itproperly. The vendor remained silent and I went ahead and fixed it by myself. ThenI discovered other production/design issues like wrinkles around seams,stretching luff, unstable leech etc. It was not the sail I ordered so I decidedto return it4. At the same time, the Peak Sails counsel send me a demandto pay back the reimbursement PayPal awarded me plus some extra, around $700total, accused me of “civil theft” and threatened with a lawsuit. In turn, PayPalhas confirmed I owe nothing to the vendor. This guy has ignored PayPaldocuments, my request for return, and finally put an ultimatum “you pay now orI take you to the court for not paying for the sail”. He talks about the courtin Florida and I live in CA, with no time/funds to participate in such hearingAfter some research, I believe this “sail vendor” may besome fraudulent scheme because they collect money to and send sails from somesecret party in China, and although the say they are the US business it isimpossible even to find their address, and no one answers the “customer service”phone number. Did anyone experience similar? I would appreciate any advicehow to resolve this, providing the vendor remains totally unresponsive. Iwasted time, money, have no sail, and now being blackmailed with a courtaction. As for the sail, I went to the local reputable [expensive] loft andordered new one with all local service. Dmitri